Company Name
First Name
Last Name
email address
Phone Number
Please rate the following ten questions:  
1.  WSC PHONE RESPONSE TIME: (Is it easy to get a technician on the phone
who is able to help?  If a message is left, is the return call timely.)
Strongly Disagree
1          2          3           4           5          6          7          8          9          10
Strongly Agree
2.  WSC COMMUNICATION:  (Does the technician communicate clearly?  Does the technician  
easily understand what the client describes as the issue?)
Strongly Disagree
1          2          3          4          5          6           7          8          9         10
Strongly Agree
3.  WSC TECHNICAL ABILITY:  Does the technician have the skills necessary to provide technical service?
Strongly Disagree
1          2          3           4          5          6          7           8          9          10
Strongly Agree
4.   WSC FOLLOW UP:  (If a project is unfinished in the first visit; does WSC follow up
in a reasonable amount of time until the project is completed?)
Strongly Disagree
1          2          3           4           5         6          7           8          9         10
Strongly Agree
5.  WSC INVOICING:  (Are you and or the person who handles accounts payable satisfied with
the billing process?)
Strongly Disagree
1          2          3           4           5         6          7          8           9         10
Strongly Agree
6.  WSC OVERALL PERFORMANCE:  (How do you rate the overall experience in dealing with the WSC?)
Poor
1         2           3           4           5        6          7           8          9          10
Excellent
8.  WHAT DID WSC DO WELL?  
9.  WHERE COULD WSC IMPROVE?
10. WILL YOU RECOMMEND OR REFER WSC TO A FRIEND OR COLLEGUE?  
YES
 NO
ADDITIONAL COMMENTS: