WSC Client Testimonial

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Jeff Hinchcliff; Winemaker,  WSC client since 2007, EM client since 2008.

"I like the fact that I can deal with one company for all of my equipment needs."

"There are two reasons we use  WSC – the first is to get our harvest machinery in shape for failure free season. The second is the peace of

mind that comes from his ability to quickly diagnose the problem and repair your press  when the inevitable happens on Saturday night

with 20 tons of chard in the press, another 20 in the yard, and your crew piling up the overtime." 



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Winery Service Connection has been vital in how we maintain and operate our winery equipment. The service they provide allows us easy

access to pictures of our equipment with suggested repairs. The server website they maintain allows us to easily approve repair tasks with

photos showing the part or items that need to be maintained. I feel Winery Service Connection provides a service that is superior to other

equipment maintenance company's. They provide detailed reports on all the equipment you enroll in their program with suggested frequency

of lubrication of moving parts on crush equipment. They schedule repair work well in advance so as to have all equipment repairs done

before the start of the wine harvest. They have friendly and knowledgeable staff that are available for emergency break downs. Since our

enrollment of our crush equipment in the Winery Services Connection program we have seen a significant drop in break downs.

Justin Ennis,

Joseph Phelps; Freestone Vineyards

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For Steve Sullivan, Cellar Master for Pahlmeyer Winery, “WSC’s technique of thoroughly documenting and photographing all of the

estimated preharvest repairs needed for enrolled equipment has made it easy for me to understand what needs to be done. Having an

itemized repair list has taken all of the mystery and guesswork out of routine maintenance.”



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Having a one-stop-shop for all equipment management is important for Shelly Rafanelli-Fehlman, winemaker with A. Rafanelli Winery.

“We only have to deal with a single provider rather than many. WSC takes care of all the parts to be ordered as well as delivery,” Rafanelli-Fehlman said. “If we have a breakdown, David often arrives within an hour to make sure operations are not delayed.”

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Dave has been guest speaker on equipment maintenance and repair for my
winery practices class on several occasions.  His easy going manner and
depth of knowledge are a great addition to the class!

Chris Wills; Wine Studies Instructor, SRJC;  Customer since 2005,
Winemaker



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“WSC’s program is nothing like I have ever seen before,” Harley said. “Peritore provides a road map to future costs and preventive maintenance. There is comfort in knowing that my equipment will do what it is designed to do at the most crucial time of the year — and if it doesn’t — David will be there to fix it.”  -John Harley, winemaker. 



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WSC has stepped in where the importer and dealer of our equipment has failed us. Dave's knowledge of a wide range of manufacturers

and equipment provides him resources and experience that has directly prevented us from extended downtime during harvest. When the

equipment dealer did not have parts in inventory, or suggested replacing parts that weren't in need of replacing, Dave was able to steer

us to a faster, less expensive, and more accurate solution. In the world of winery equipment, where support after purchase often falls

short, Dave's Service Plans create consistency, reliability, and the peace of mind that a knowledgable and time-sensitive solution is a

phone call away.

Lucas Meeker, Meeker Wines.

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I am the winemaker, for a small winery along the Western edge of Sonoma County. I have been working with Dave at Winery Service connection now for several years – Over the course of that time, we as a winery have benefited a great deal from having all our equipment enrolled with WSC. For me personally, I find a great deal of comfort in knowing that all of my equipment/implements, are in top working order, and that further, should anything fail at any time, Dave is no more than a phone call away for support. In the few years that I’ve worked with Dave, I’ve found him to be honest, concise, professional and extremely thorough. Never has there been an instance nor occasion, where I felt as though we were being taken advantage of, or being charged for un-necessary work. Dave’s understanding of our industry, crucial time limitations, incredible mechanical prowess, and overall professional domineer, make the service’s that WSC provide to us invaluable. It is evident to me that he takes a great deal of pride in his work, from routine maintenance to major repair. Dave has made a point to familiarize himself with every piece of machinery that we have and use in our winery. As a result, I have also taken advantage of Dave’s knowledge & experience, and in doing so, have a markedly better understanding of my equipment, and how to operate it.

Tanner Scheer, Winemaker

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